Information
At Gamers Galleria located in Columbia, Tennessee, we understand that sometimes returns are necessary. This Refund Policy outlines the terms and conditions for refunds on purchases made through our online store. We pride ourselves on our commitment to customer satisfaction.
Frequently asked questions
What is the most important thing I should know about the refund policy?
Gamers Galleria offers a 30-day warranty on all items sold. If you encounter any issues within this period, you may be eligible for a refund.
What are the main reasons Gamers Galleria typically accepts refunds?
We accept refunds for items with defects, damages, or missing pieces. If your product arrives in less than perfect condition, we're here to help.
How long do I have to request a refund?
Customers have 30 days from the date of they receive the item to request a refund for eligible items.
Are there any products or situations where Gamers Galleria doesn't offer refunds?
At Gamers Galleria, all items are refundable, provided they meet the criteria outlined in our policy (defects, damages or missing pieces).
How do I initiate a refund request?
To initiate a refund request, please visit our Contact page and fill out the form with details of your purchase and the reason for your refund request. Our customer service team will guide you through the process.
What happens after I submit my refund request?
Once you submit your request, our team will review the information and may request additional details or photos of the item. We aim to process refund requests as quickly as possible.
How will I receive my refund?
Refunds will be issued to the original method of payment. Please allow a few business days for the refund to appear in your account.
What if I have more questions about the Refund Policy?
If you have any further questions or concerns regarding our Refund Policy, please don't hesitate to reach out to us via our Contact page. We are here to assist you!